Delivery and Return Policy

Delivery charges vary depending on the area or zip code. you can message us your delivery location & we’ll provide you the exact delivery fees, or you may enter your details upon checkout to view the delivery fees. we provide same-day delivery for all orders (last order by 4pm). for same day urgent order after 4pm kindly contact us directly to confirm availability.

Delivery time slots within Melaka

Currently we provide 2 different time slots for daily delivery service time:

1. 10.30am-3.30pm
2. 2pm-6pm

Delivery time will only be start from 10am & onwards. for same day delivery order placed after 11am, delivery slot will be at 2pm-6pm.For same day urgent order delivery, kindly allow us to have at least 3 hours of lead time to prepare & arrange your order. We will not take responsibility for the late delivery due to adverse weather conditions, incomplete or incorrect delivery addresses, and any other causes beyond our reasonable control.

1. We do not provide specific time deliveries, this is to maintain fairness to all of our customers, and in order to maintain the efficiency in our operations.
   
2. We will do our best to make sure that the receiver will receive the delivery on her own. however, we will not be able to do that if there is any restrictions by the receptionist or security guard of the building or neighborhood.
   
3. We do not guarantee the delivery to be on time. this is especially in the events of severe weather and natural disaster such as heavy storm, or flood.
4. We will not take responsibility for the late delivery due to adverse weather conditions, incomplete or incorrect delivery addresses, and any other causes beyond our reasonable control.
5. Stembyme florist flowers/bouquet are highly perishable items. there will be no returns acceptable. returns will only be made if the flowers in a very poor shape or forms which was caused during the delivery process. receivers and/or senders are advised to inform us immediately (within 2-3 hours of receive) to ensure fairness in judgement that the bouquets are in poor shape during receiving. stembyme florist will not entertain any reports made 2-3 hours after receiving as it is unreasonable to judge from the condition that was captured 2-3 hours after receiving.
6. Orders are delivered once. if the recipient is not home/office the flowers/bouquet are returned to stembyme florist and a notice will send to informing recipient/sender that flowers/bouquet have tried to be delivered and to self pick up from stembyme florist. sender are responsible to bear any delivery cost for second delivery attempt.
7. Our delivery area covers melaka town, masjid tanah, alor gajah, sungai udang, batu berendam, malim jaya, ayer keroh and etc. we do not deliver to other state at this moment. this is to ensure the flowers/bouquet we delivered is at it’s best conditions.
8. As flowers/bouquet are highly perishable items, it is impossible to make any return and refund, unless the bouquet you receive is in very poor shape or form (product cannot be described as a bouquet anymore or most of the flowers are wilted on the time you received it)
   
   

You can email us with photos attached immediately, investigation and further action will be taken accordingly.